Effective Communication & Interpersonal Skills in the Workplace

Introduction

Successful individuals typically possess superior communication abilities in the workplace. They can demonstrate empathy, awareness, and concern for others through effective listening and communication. 

This communication course will show you how important it is to have good interpersonal skills and workplace communication.

It'll give you the chance to practice some of the key communication skills that will help you overcome common communication issues when you're back in the office.

Training Objectives

Upon successful completion of this Communication and Interpersonal Skills in the Workplace training, participants will be better able to:

• Understand the concept and importance of effective interpersonal communication.

• Understand the concepts and the importance of emotional intelligence and social mindfulness.

• Learn the different personality types and styles, how to tailor communication to suit the styles (colleagues, customers, and guests), and maintain excellent relationships with them.

• Enhance their understanding of the concept, the importance of active listening skills, and effective ways to improve them.

• Understand the concept and importance of negotiation skills and the essential strategies and skills for successful negotiation.

• Deal effectively with difficult people at work.

Key Topics

• INTRODUCTION - THE PRINCIPLES OF EFFECTIVE COMMUNICATION IN THE WORKPLACE

• EMOTIONAL INTELLIGENCE & SOCIAL MINDFULNESS

• COMMUNICATING EFFECTIVELY WITH DIFFERENT PERSONALITY TYPES IN THE WORKPLACE

• IMPROVING YOUR ACTIVE LISTENING SKILLS

• SUCCESSFUL NEGOTIATION: ESSENTIAL STRATEGIES & SKILLS

• DEALING EFFECTIVELY WITH DIFFICULT PEOPLE AT WORK

Who Should Attend?

This Effective Communication and Interpersonal Skills in the Workplace training course is for managers, executives, supervisors, team leaders, and anyone wanting to improve their communication skills to enhance personal and professional relationships